ANALISA FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUTUSAN PEMILIHAN PELAYANAN PADA PASIEN ONE DAY CARE DI RUMAH SAKIT PANTI WALUYA MALANG
Abstract
ABSTRACT
Utilization of health services is the result of complex interactions between users of health services and health care providers. Various factors influence the use of these services. One of these services is the selection decision on one day care surgical patients at Panti Waluya Hospital. This study uses a quantitative design with a cross sectional approach. The population was all one day care patients at Panti Waluya Malang Hospital. The sample was one day care patients at the Panti Waluya Hospital in Malang,which based on preface study in three month there are 180 one day care patient, according to the inclusion criteria of 60 respondents. Instrument was carried out by distributing questionnaires to one day care patients at Panti Waluya Hospital in Malang. Data analysis test used in this study was multivariate analysis with logistic regression test. The results showed that there was a significant relationship between income (p = 0.001), distance (p = 0.037) and hospital costs (p = 0.000) with the decision to choose one day care patients at Panti Waluya Hospital in Malang. The most influential factors in the decisions of one day care patients at Panti Waluya Malang Hospital are costs and income. Another study is needed to assess the marketing that has been done by the Hospital. It is recommended to improve service quality and expand the range of cooperation.
Keywords: One day care; Patient selection decision
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